
For Named User Pricing, we measure the number of provisioned Workers. These users are represented as TaskRouter Workers. Flex Usersįor both pricing plans, a user is anyone with access to the Flex User Interface - for example, any agent, supervisor, or admin.

If you have questions, please contact our sales team. We recommend that you create a new project if you need to change your pricing plan. Notice: Once you have selected a paid pricing plan (either Active User Hour or Named User) you are not able to change pricing plans.
Twilio pricing upgrade#
To help accelerate your development, we provide 5,000 free Active User Hours when you upgrade your Flex project. It may take time to build out or migrate a contact center. Upgrade your Project for 5,000 free Flex Active User Hours

These projects have the same features and constraints as standard Twilio Free Trials. A Twilio trial lets you test incoming calls and messages without making any commitments.

When you create a new Flex Project, you get $14.50 in free trial credit and a US phone number for testing.
