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Twilio pricing upgrade#

For Named User Pricing, we measure the number of provisioned Workers. These users are represented as TaskRouter Workers. Flex Usersįor both pricing plans, a user is anyone with access to the Flex User Interface - for example, any agent, supervisor, or admin.

If you have questions, please contact our sales team. We recommend that you create a new project if you need to change your pricing plan. Notice: Once you have selected a paid pricing plan (either Active User Hour or Named User) you are not able to change pricing plans.

Active user per-hour pricing : Twilio charges a flat $1 per-hour rate for active users.

Named user per-seat pricing : Twilio charges a flat monthly rate of $150 for each seat.

This will remove any balance remaining from your free hours and transition you to paid activity. When you’re ready to go live, we recommend choosing a paid plan that includes Flex Insights and our premium products. Twilio Programmable Voice and Messaging communications are billed separately. Flex Insights and premium products are not included in the free tier. Notice: For a full list, please see the Twilio Flex Fair Usage Policy. This starter plan also includes unrestricted access to many of the underlying Twilio products that power Flex. Just add your desired billing information and provide an initial account balance to unlock your free hours.

Twilio pricing upgrade#

To help accelerate your development, we provide 5,000 free Active User Hours when you upgrade your Flex project. It may take time to build out or migrate a contact center. Upgrade your Project for 5,000 free Flex Active User Hours

These projects have the same features and constraints as standard Twilio Free Trials. A Twilio trial lets you test incoming calls and messages without making any commitments.

When you create a new Flex Project, you get $14.50 in free trial credit and a US phone number for testing.